Skip to main content

Gain Customers' Trust by Trying These Communications Tips.

Business communication has much more importance than many people realize. Proper communications can make the difference in whether your business wins the confidence and satisfaction of your clients. You have to know how to talk to them and give them the positive impression to put you way above the competition.

Take the time to critically examine your communications strategy and apply the following tips.

1. Give lightning-fast responses to provide an exceptional experience for your clients.

Most business owners understand that running a business requires hours beyond the traditional 9 to 5. Therefore, your responses to inquiries and emails shouldn't be confined to the typical workday. As an entrepreneur, you'll be busy and unavailable at certain times, but this doesn't excuse your ignoring requests. Simply answering questions, or letting someone know that you will respond as soon as you can, can make all the difference. Sending responses to clients in the evening or on a weekend will show that you are willing to go the extra mile.

2. Never under-estimate the value of small talk.

At the end of the day, clients choose to do business with people, not companies. So, building rapport with them is essential for creating long-term business relationships and better brand trust. Following up after an initial meeting or phone call shows that you are willing to go out of your way to provide an exceptional, humanized business experience.

3. Use a time-tested internal system.

Potential and existing clients need to feel confident in their choice of partnering with you. Informing them about the systems your business puts into practice can alleviate any concern they may have. Clients want to see that you are dependable and that the little details of their projects don't run the risk of falling through the cracks. Therefore, laying out your plan for how you will efficiently produce high-quality work, start to finish, is a wise move.

4. Talk to customers as you would to your boss.

While clients come to you for your expertise, ultimately, they are the ones calling the shots and writing the cheques. Take the time to discuss their desired outcomes and clear up any confusion or possible roadblocks. Again, this comes down to clear and open communication with your clients. Don't assume the next step, and always run any changes by the client first. When you recommend ways to accomplish their goals, don't speak in absolutes ("We can't do this"; "You must buy this program"). Instead, phrase your ideas as suggestions while outlining the pros, cons and risk factors.

In order to build loyal customers, you must establish trust and confidence through proper communication. A little effort goes a long way, so invest the time to get to know your clients and learn effective methods for confident and mutually beneficial discourse.

ProsConnected.com

Marketing Automation that works and takes 5 minutes to setup.



Automated Marketing Solution
Social Media Marketing & SEO


START NOW


Comments

Post a Comment

Popular posts from this blog

Things to Do Before Going on Vacation

Most of the world sets goals and makes resolutions all the time, however, very few percents of people actually stick to those resolutions. While it’s entirely possible that many people are being unrealistic with their goals, the number one thing you need to do before going on a vacation is to write down your achievements and goals. Doing this will set you up to be productive and enables you to go into your vacation with a clear direction and positive attitude. Part of setting realistic goals and priorities is reflecting on what you’ve accomplished in the past. Here are few good questions to ask yourself: How many accounts did you manage? How much in sales volume did you secure?  Did you reduce cost?  How many clients did you interact with?  Did you surpass a quota? Did you manage a team? If so, how many team members did you manage? Did you work with any notable clients or vendors? Did you secure a...
Post a Comment
Read more

11 Things Smart People Don't Say

Opinions expressed by Entrepreneur contributors are their own. There are some things you simply never want to say at work. These phrases carry special power: they have an uncanny ability to make you look bad even when the words are true. Worst of all, there’s no taking them back once they slip out. I’m not talking about shocking slips of the tongue, off-color jokes, or politically incorrect faux pas. These aren’t the only ways to make yourself look bad. Often it’s the subtle remarks -- the ones that paint us as incompetent and unconfident -- that do the most damage. No matter how talented you are or what you’ve accomplished, there are certain phrases that instantly change the way people see you and can forever cast you in a negative light. These phrases are so loaded with negative implications that they undermine careers in short order. Related:  How to Blow Your Boss' Mind How many of these career killers have you heard around the offi...
Post a Comment
Read more

The Large Magellanic Cloud comes alive in a 240 megapixel image

Ciel Austral is a team of five very enthusiastic amateur French astronomers, Jean Claude Canonne, Philippe Bernhard, Didier Chaplain, Nicolas Outters, and Laurent Bourgon, who own and operate their own telescope in northern Chile. The 14400×14200 image was stitched together from nearly 4,000 separate images that required 1,060 hours (6.3 weeks) of exposures shot from July 2017 to January 2019. It took two computers eight days to stitch together the photos, and a further two months to process the 620 gigabytes of data. If you could warp yourself to the Magellanic Cloud, it wouldn't look like the dreamy, painterly image pictured above. Much of the image is made up of false colors that show the different elements present in the image. Different colors represent hydrogen, sulfur and oxygen III, emphasizing the cloud-like high-density gas nebulae in a way that a standard visible light image can't. The image shows the birth and death of stars and the aftermath, including super...
Post a Comment
Read more